Policies

Satisfaction Guarantee

If you are not satisfied with your class, you may repeat the class within 90 days on a space available basis. Simply call our office no more than four business days before the date of the class you would like to attend in order to confirm space availability and to register for your free retake. Students repeating classes are required to bring their original student manual.

Post Class Support

Post-class help provides assistance to students on any topic covered in the class(es) he/she attended. This policy, along with the student reference manual and free repeat policy, ensures that students are provided with support as they apply their new skills to their actual work back at the office.

Free Repeat Policy

Our liberal free repeat policy allows you to repeat any class for free in order to review the information you learned in your initial class. Our policy is as follows:

You may free repeat an instructor-led class you attended, on a space-available basis, for up to three months (90 days), from your original class date. Simply call our office before the date of the class you would like to attend in order to confirm current availability and to register for your free retake benefit. When you register to attend for your free class, you are not GUARANTEED a space in the class if the class becomes full with new students.  You will be notified before the date of the class if there is not space available for you.  When you attend, please remember to bring your book from the previous class you attended; there will be no extra books on hand.

Inclement Weather Policy

All attempts will be made to hold classes as scheduled, unless serious conditions require cancellation. If ANY schedule changes are made, they will be available on the RAMCO web site www.ramco-training.com or on the recorded greeting at our office (253) 922-0299 or (206) 292-4914.

Late Arrival

Please contact our office if you are running late for a class. If you arrive to class more than 15 minutes late, your seat may be given to a waiting student. If you arrive more than one hour late, you may not be allowed to attend the class based on instructor discretion regarding the impact on the class. Payment is due in full, whether you attend or not, per our cancellation policy.

Payment

RAMCO accepts company check, RAMCO vouchers, VISA, MC, and AMEX. You will receive an invoice attached to your confirmation email. Checks and vouchers should be sent to the address at the bottom of this page on or before the day of class (except for those companies which have been pre-approved).

Cancellation Policies

Open enrollment application class cancellation policy: Your registration reserves a space in class for you if space is available. To release your registration, you must cancel or reschedule at least four or more working days prior to the class date to be eligible for a refund of the class fee or to apply it to a new class. If you cancel or reschedule on any of the three working days prior to class, on or after the day of class, or do not attend the class, the class fee must be fully paid and is non-refundable and non-transferable to a new class date. Another option is to send a substitute to use your registration. If you do not receive a cancellation confirmation email from us, please contact our office.

Open enrollment technical class cancellation policy: Your registration reserves a space in class for you if space is available. To release your registration, you must cancel or reschedule at least ten or more working days prior to the first day of class to be eligible for a refund of the class fee. If you cancel or reschedule between five and nine business days prior to the first day class, a processing fee equal to 25% of the class fee is owed. If you cancel or reschedule on any of the nine business days prior to the first day of class, or do not attend class, the class fee must be fully paid and is non-refundable and non-transferable to a new class date. Another option is to send a substitute to use your registration. If you do not receive a cancellation confirmation email from us, please contact our office.

RAMCO cancels a class: It is necessary on occasion for RAMCO to cancel a class. In the event a class is cancelled, you will be notified and every effort will be made to meet your training needs. Payment will be refunded or applied to another class per your instructions.

RAMCO site classes and classes three days or longer at any site:  If RAMCO receives written notice of cancellation/reschedule of the class date(s) listed on this agreement at least 15 business days prior to (not including) the first class date, the client will be entitled to a refund of up to 100% of the full class fee.  If the client does not provide written notice or cancels on any of the 14 business days prior to (not including) the first class date, the full class fee is owed.  All cancellation notices must be made in writing to the RAMCO Operations Manager.  The client must receive written confirmation that RAMCO received cancellation notification for change to be deemed as accepted.

Customer site classes:  If RAMCO receives written notice of cancellation/reschedule of the class date(s) listed on this agreement at least 10 business days prior to (not including) the first class date, the client will be entitled to a refund of up to 100% of the full class fee.  If the client does not provide written notice or cancels on any of the 9 business days prior to (not including) the first class date, the full class fee is owed.  All cancellation notices must be made in writing to the RAMCO Operations Manager. The client must receive written confirmation that RAMCO received cancellation notification for change to be deemed as accepted

Classes outside of the Puget Sound area (Olympia to Everett): If classes are scheduled to be held at a client's location outside of the Puget Sound area, the cancellation deadline is 20 business days prior to the first date of class, not including the day of class.  If the client cancels or reschedules on any of the nineteen (19) business day prior to the first date of class the client shall be responsible for up to the full class fee.  Where instructor travel is required, the client agrees to reimburse RAMCO Consulting Services, Inc. for all prepaid fees and expenses and/or cancellation penalties.  Cancellation must be received in writing from the client to the RAMCO Operations Manager. The client must receive written confirmation that RAMCO received cancellation notification for the change to be deemed as accepted.

Privacy Policy

Our postal address is:  3600 Port of Tacoma Rd, Suite 507, Tacoma, WA 98424

For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name, but not the email address (where possible).   We collect aggregate information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number, fax number, payment information (e.g., credit card number and billing address).   The information we collect is used to improve the content of our web page, and used by us to contact consumers for marketing purposes.

With respect to cookies: We do not set any cookies.

If you supply us with your postal address online you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings or email messages from us, please let us know by sending us an email message at the above address.

Persons who supply us with their telephone numbers online may receive telephone contact from us with information regarding new products and services or upcoming events. If you do not wish to receive such telephone calls, please let us know by telephoning us at the above number.

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our web site periodically.

Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them, financial information (e.g., credit card account information) that we maintain about them, transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them, and contact information (e.g., name, address, phone number) that we maintain about them.  Consumers can access this information by writing to us at the above address.

Upon request we offer visitors the ability to have inaccuracies corrected in contact information, financial information, transaction information, communications that the consumer/visitor has directed to the site.  Consumers can have this information corrected by calling us at the above telephone number.

With respect to security: When we transfer and receive certain types of sensitive information such as financial information, we redirect visitors to a secure server.  We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number, The DMA's Committee on Ethical Business Practices at mgoldberger@the-dma.org, state or local chapters of the Better Business Bureau.

Email us for more information.